Live demo · Tracking
AI Order Support Agent
Explains order status, delivery and returns, and handles permitted self-service.
Try it: AI Order Support Agent prototype
Add your business name and colour, click around, then reset whenever you like. It runs entirely in your browser with sample data.
What this demo shows
- Status timeline per order or job
- Assign drivers or locations
- Proof of delivery and exceptions
- Customer tracking lookup
Added in the full build for your business
- GPS and courier integrations
- Driver app
- Automatic customer notifications
- Reporting on delays and exceptions
Overview
What it does
Explains order status, delivery and returns, and handles permitted self-service.
Who needs it
Online stores with high 'where is my order?' volume.
Problems it solves
- Support swamped by order status questions
- Return policy explained repeatedly
- Slow replies hurt reviews
Use cases
- Customers ask 'where is my order?' and get the live status.
- Return requests are started within your policy.
- Complex issues are handed to staff with the full context.
Key features
- Explains order status
- Delivery information
- Return policies
- Permitted self-service actions
Possible integrations
- Shopify, WooCommerce or custom store
- Product catalogue and inventory
- Order and shipping systems
- Payment and fraud signals
- Email and WhatsApp
Business benefits
- Higher conversion and order value
- Cleaner catalogue with less manual work
- Revenue protected from stockouts and fraud
Before and after
An illustrative example of the change, not a specific client's result.
Before
Every delivery question is a support ticket.
After
Order questions answered instantly from live tracking data.
How we'd build yours
- Step 1
Free strategy call
We learn how your business works and what success looks like.
- Step 2
Scope & prototype
We agree the first version and show you a clickable prototype.
- Step 3
Build & integrate
We build it with your branding, data and the tools you already use.
- Step 4
Launch & train
We test on real devices, launch, and show your team how to use it.
- Step 5
Support & improve
Monthly improvements based on usage and results.
Questions
What does an AI Order Support Agent do?
Explains order status, delivery and returns, and handles permitted self-service. Typical features include explains order status, delivery information, return policies.
Who is it for?
Online stores with high 'where is my order?' volume.
Is the demo on this page the finished product?
No. It's a working prototype with sample data so you can try the tracking and customise it. The version we build for you uses your own data, branding, logins and integrations.
How long does it take to build?
It depends on the scope. We start with a short discovery, agree the first version (MVP), and give you a fixed timeline and quote before any build starts.
How much does it cost?
Our published monthly plans start at $99/month (Starter). One-off builds like this are quoted after a free strategy call, so you only pay for the features you need.
Is the AI safe to use with customers?
We limit the AI to your approved information, log every conversation or action, add human approval for anything sensitive, and set usage limits. Outputs that affect money, legal, HR or health decisions are reviewed by a qualified person.
Can it connect to the tools I already use?
Usually, yes. Common connections include WhatsApp, email, payments, your CRM. We confirm what's possible for your tools during discovery.
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Want this for your business?
Tell us what you need. You'll get a clear scope, timeline and quote, and a prototype built around your business.