Live demo · Assistant
AI Customer Support Agent
Answers customer questions from your approved information and hands complex cases to your team.
Try it: AI Customer Support Agent prototype
Add your business name and colour, click around, then reset whenever you like. It runs entirely in your browser with sample data.
What this demo shows
- Answers only from the knowledge you can edit
- Shows the source it used
- Hands over to a person when unsure
- Lead qualification (sales preset)
Added in the full build for your business
- An AI model with retrieval over your documents
- WhatsApp, website and Instagram channels
- CRM, order and booking integrations
- Guardrails, logging and human hand-off
Overview
What it does
Answers customer questions from your approved information and hands complex cases to your team.
Who needs it
Businesses that get the same questions every day on WhatsApp, Instagram, email or website chat.
Problems it solves
- Customers wait hours for simple answers
- Staff repeat the same replies all day
- Messages after hours are lost to competitors
Use cases
- An online store answers delivery and returns questions at night from its own policies.
- A clinic's assistant explains opening hours and services, then hands bookings to staff.
- A software company deflects common setup questions and escalates bugs to the team.
Key features
- Answers FAQs from company-approved information
- Explains products, pricing, delivery and policies
- Checks order status through connected systems
- Collects customer details and identifies intent
- Creates support tickets and routes complex cases
- Transfers to human agents
- Multiple languages and channels
- Tracks resolution time, satisfaction and escalations
Possible integrations
- WhatsApp Business Platform
- Website chat and Instagram DMs
- CRM and help desk
- Calendars and booking systems
- Order, inventory and payment systems
- Your documents and knowledge base
Business benefits
- Instant replies around the clock
- Your team handles fewer repetitive questions
- Every conversation logged, with hand-off to a person when needed
Before and after
An illustrative example of the change, not a specific client's result.
Before
Two staff answering 200 repeated questions a day.
After
The agent answers routine questions instantly and hands over the 20% that need a person.
Related client work
Real projects from our portfolio with similar features.
How we'd build yours
- Step 1
Free strategy call
We learn how your business works and what success looks like.
- Step 2
Scope & prototype
We agree the first version and show you a clickable prototype.
- Step 3
Build & integrate
We build it with your branding, data and the tools you already use.
- Step 4
Launch & train
We test on real devices, launch, and show your team how to use it.
- Step 5
Support & improve
Monthly improvements based on usage and results.
Questions
What does an AI Customer Support Agent do?
Answers customer questions from your approved information and hands complex cases to your team. Typical features include answers faqs from company-approved information, explains products, pricing, delivery and policies, checks order status through connected systems.
Who is it for?
Businesses that get the same questions every day on WhatsApp, Instagram, email or website chat.
Is the demo on this page the finished product?
No. It's a working prototype with sample data so you can try the assistant and customise it. The version we build for you uses your own data, branding, logins and integrations.
How long does it take to build?
It depends on the scope. We start with a short discovery, agree the first version (MVP), and give you a fixed timeline and quote before any build starts.
How much does it cost?
Our published monthly plans start at $99/month (Starter). One-off builds like this are quoted after a free strategy call, so you only pay for the features you need.
Is the AI safe to use with customers?
We limit the AI to your approved information, log every conversation or action, add human approval for anything sensitive, and set usage limits. Outputs that affect money, legal, HR or health decisions are reviewed by a qualified person.
Can it connect to the tools I already use?
Usually, yes. Common connections include WhatsApp, email, payments, your CRM. We confirm what's possible for your tools during discovery.
Related solutions
- AI Sales AgentQualifies inbound leads, recommends the right offer and books sales calls.
- AI Executive & Admin AssistantSummarises, drafts, organises and reminds, and asks before anything sensitive is sent.
- AI Workflow Automation AgentReads incoming requests, decides the permitted next step and runs it, with logs and approvals.
- Documentation WebsiteSearchable guides, API references and tutorials for your product.
Want this for your business?
Tell us what you need. You'll get a clear scope, timeline and quote, and a prototype built around your business.